Scope and purpose

Bdok's Self-Exclusion Policy establishes the formal process for voluntarily restricting access to Bdok services for a defined period or permanently. It aligns with applicable gaming laws and licensing conditions and is designed to help customers manage their gambling behaviour.

Eligibility and initiation

All Bdok customers may request self-exclusion. You may initiate self-exclusion if you feel your gambling is no longer within your control or you wish to pause activities for personal reasons. Initiation may be completed directly by the customer through the Self-Exclusion page in the account settings or by contacting Bdok Customer Support for assistance.

Self-exclusion durations

  • 6 months
  • 1 year
  • 2 years
  • 5 years
  • Permanent

How to commence self-exclusion

  1. Log in to your Bdok account and navigate to the Self-Exclusion page in the account settings.
  2. Select the preferred duration and confirm. The self-exclusion will take effect immediately for the chosen period.
  3. If you are unable to access your account, contact Bdok Customer Support through the Help Centre for activation or to discuss alternatives.

What happens during self-exclusion

  • Your Bdok account will be disabled for the selected period, and you will be prevented from placing bets.
  • You will be blocked from making deposits or withdrawals during the exclusion period.
  • You will be excluded from all Bdok promotional offers for the duration of the period.
  • Bdok will apply the exclusion across any accounts linked to yours (for example, accounts tied to the same household, shared devices, payment methods, IP addresses, or shared computing environments) and will take steps to prevent new accounts during the period.

Linked accounts and devices

Bdok recognises that activity may be linked across household members, devices, payment arrangements, and network environments. The self-exclusion applies to all Bdok platforms and any accounts identified as linked under the same household or shared resources during the exclusion period.

Reactivation and expiry

At the end of the selected exclusion period, Bdok will reactivate your account automatically unless you selected Permanent exclusion. For permanent exclusion, access remains blocked unless Bdok determines a formal reactivation process is satisfied and approved through Bdok Support.

Marketing, data handling and communications

During self-exclusion, Bdok will remove your personal data from marketing databases and suspend promotional communications. You may still receive essential account notifications and security communications. After reactivation, you may adjust notification preferences in your account settings.

Support, mitigation and aftercare

We encourage seeking help from recognised problem gambling support services. Bdok may provide information about local helplines or support agencies. If you wish, you may also request coaching or guidance through the Help Centre or Customer Support to establish healthier gambling boundaries beyond self-exclusion.

Compliance and modification

This Self-Exclusion Policy complies with relevant licensing and consumer-protection requirements. Bdok may amend the policy in line with regulatory changes upon reasonable notice to customers.